Frequently Asked Questions

How can I get pricing?

Pricing will be available for all products on our site for checkout. For products without pricing, please e-mail us at info@us-duct.com.

What are accepted terms of payment?

We accept Credit Cards (Visa, MasterCard, Discover), Apple Pay, PayPal, Meta Pay, and Shop Pay.

Where are you located / where do you ship from?

We have two warehouses: one at 2400 Shore St, Archdale, NC 27263, and the other at 4898 McCracken Rd, Kernersville, NC 27284. We work with major shipping carriers to ensure the most economical shipping option for our products. Shipping and lead times will vary depending on the product.

How can I check the status of an order?

For online purchases, you will receive an order confirmation, followed by a shipping confirmation with your tracking number included.

What is your return policy?

Click here to view our refund policy. 

Do you have a warranty?

All Legend products have a 1-year limited warranty for material defects and workmanship.

What are your Terms of Service?

Click here to view our Terms of Service.